Return and Refund Policy

Return Policy--

Customers may return an item within a period of thirty (30) days from date of purchase. After that period, no refund shall be allowed.

 
To quality for returns, the item must be completely unused and in the same condition when you received it. It must also be in the original undamaged packaging. The return must be accompanied by a proof of purchase. 

Refund Policy--


Once the returned item is received and inspected, we shall send you an email to notify you that we have received your returned item. We shall also notify you of the approval or rejection of your application for refund.


If you are approved, then your refund shall be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
If you do not receive the refund, please check with your bank again or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund, please contact us at customerservice@elacra.com.

Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.